Refund & Cancellation Policy
1. Scope
This policy applies to individual customers purchasing The Dubai SMM Blueprint and other digital education products from JH Marketing Services FZE through this website for their own learning and professional development.
2. Digital-course purchases
Because our courses are digital products and access may be issued shortly after successful payment, purchases are generally non-refundable once course access has been issued or digital content has been accessed, except where a refund or another remedy is required by applicable law.
If you contact us before access has been issued, we will review the cancellation request based on the status of the order and any applicable legal rights.
3. When we will review a refund or remedy
Please contact us if:
- you were charged more than once for the same purchase;
- you paid successfully but did not receive the digital access you purchased within a reasonable time;
- the service supplied is materially different from the description shown when you purchased;
- a technical problem on our side prevents you from accessing the purchased service and we cannot remedy it within a reasonable time; or
- applicable UAE law gives you a right to a refund, re-performance or other remedy.
4. Change of mind and non-use
Except where required by law, we do not ordinarily provide refunds simply because you change your mind, do not complete the Course, do not attend live support, do not use the materials, or your personal circumstances change after digital access has been supplied.
5. Instalments and third-party payment providers
An instalment plan is a payment schedule for a single Course purchase, not a monthly subscription. A cancellation request does not automatically cancel amounts already due under an agreed payment plan.
If you paid using Tabby, Tamara or another buy-now-pay-later provider, any approved refund will be submitted through the same provider. The provider will then adjust or return customer payments according to its own processing rules and timelines.
6. How to request a refund
Contact us through the Contact page or email at hello@plumpmarketing.co.uk or WhatsApp at +971 50 576 8318. Please include your full name, purchase email, order date, amount paid and a short explanation of the issue.
7. Processing time
Once a refund is approved, we aim to submit it to the original payment method or payment provider within 7 business days. Your bank, card issuer or buy-now-pay-later provider may require additional time before the adjustment appears on your account.
8. Statutory rights
This policy does not remove or limit any mandatory right or remedy available to you under applicable UAE consumer-protection or e-commerce law.